by Caleb Goellner

Wacom and Windows 10

Microsoft's Windows 10 is here, and with it, new functionality for Wacom's PC users -- particularly those with the Cintiq Companion 2.

While Wacom drivers have been updated to fully support Microsoft's latest OS to keep our users creating without a hitch, there is one potential issue for Cintiq Companion 2 users to consider before installing Windows 10.

Here's what to know before you update:

Windows 10 offers a number of installation options. Most will result in a seamless update. If a customer elects to remove all files as part of an Operating System installation on the Companion 2, however, they will run the risk of removing the necessary components that allow the device to operate in Hybrid Mode -- acting as a traditional Cintiq when connected to an external Mac or PC. 

Performing a 'clean installation' of Windows 10 removes the existing files and components that allow users to connect their Cintiq Companion 2 to external hardware, resulting in loss of functionality. Fortunately, this can still be corrected with an additional update that restores hybrid functionality.

Those who perform a clean installation of Windows 10 can restore functionality by downloading and installing the Cintiq Companion 2 Update Utility hosted on our US Driver Page: 

http://us.wacom.com/en/support/drivers/

Or directly at this link (Right Click, Save As

The download includes a readme file with step-by-step instructions for installation.

Prior to installation, please keep in mind:

- All Windows updates must be applied prior to running the update, regardless of the version of Windows that has been installed on the Cintiq

- The Cintiq must be connected to AC power before the installation will begin

- The Cintiq must be above 20% battery life before the installation will begin

- The system will shut down once the installation is complete, rather than restart, so will require the user to power the device back on to use

If you encounter issues with Windows 10, please contact customer care.

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