Suporte técnico WACOM

June 21, 2022

Está precisando de um suporte técnico?

Caso haja algum problema com a mesa gráfica ou monitor interativo, execute a ação recomendada na mensagem de erro que aparecer na tela. Se isso não resolver o problema, tente o seguinte:

  1. -No menu principal do Wacom Desktop Center, clique em Suporte e depois em Verificação do driver para avaliar a função do driver e executar uma simples solução de problemas, se necessário.
  2. Revise o Guia de inicialização rápida e certifique-se de que a mesa gráfica está configurada corretamente e que todos os plugues e conectores estão firmemente encaixados.
  3. Verifique a Ajuda do usuário para obter informações sobre o problema.
  4. Visite o site da Wacom para visualizar as perguntas frequentes sobre o produto (FAQs) e verificar se alguma se aplica ao seu problema.
  5. Vá para o Suporte da Wacom e verifique se há um novo driver disponível e, então, instale-o.
  6. Teste seu dispositivo e as ferramentas.

Se você tentou estas sugestões e o problema continua, entre em contato com o Suporte da Wacom. Fique próximo ao computador com as seguintes informações disponíveis:

  • A marca e o modelo de seu computador e a versão do sistema operacional.
  • Quais dispositivos estavam conectados ao computador quando o problema ocorreu.
  • O nome e a versão do aplicativo de software que você estava usando quando o problema ocorreu.
  • O que aconteceu e o que você estava fazendo quando o problema ocorreu.
  • A redação exata das mensagens de erro exibidas na tela.
  • Como você tentou resolver o problema.

FSuv08XXsAcskj2Caso tenha ficado alguma dúvida envie uma mensagem para gente pelo direct de nosso Facebook ou Twitter.

Garanta já a sua nova Wacom: https://estore.wacom.com.br/

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